Order Tracking

How do I place an order?

Ordering at Mcart24 is easy. Placing your first order at Mcart24? Please follow the below mentioned steps:
Register yourself as Buyer
Login as a Buyer
Select the items and add to CART.
Enter your shipping address.
Make the payment
You will get the order confirmation mail on your registered mail ID

Does Mcart24 sell the products?

All the products on this website are sold by Mcart24 directly to the customers. Mcart24 protects the interests of its buyers under buyer protection policy..

How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep.

How will I know if order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email and text message from Mcart24. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your login Id.

What is the standard delivery time?

Standard delivery time is as per lead time mentioned with each item.
However for some products delivery time may vary depending upon the availability or depending upon the size of the order

Why is standard delivery time different for some products?

Time taken to deliver a product depends upon the below mentioned parameters:
Stock availability
Size of the order
Shipping Address
size of the product
Make to Order products

Will I be informed once my order is processed?

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order.

How do I check the status of my order?

Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Once your order is dispatched you receive an sms with your tracking details. Please check your spam and old sms for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.

Can I place a bulk order for an item(s)?

Yes, we accept bulk orders, please place your enquiry on ‘Request Bulk Order’ and we will call you on the number provided by you.

Can I add an item to my order after I have placed my order?

Unfortunately, no, however you can simply place another order.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within defined business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 7 working days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking _ As defined by respective Bank.
Debit Card _ As defined by respective Bank
Credit Card_ As defined by respective Bank

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

Why did I receive a partial order?

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!
The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.

The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us