RETURNS AND REFUND

1. You can Return Products within the specified return window timelines, if received in
   • Physically damaged condition
   • Any parts and accessories are missing
   • Significant difference found in Mcart24 website as comparison to product.
   • Wrong item sent Branded product received seal opened.

2. If you wish to Return Products due to any defects or non- performance, the reason for return should be clearly mentioned, and Mcart24 and / or the Service Provider will duly investigate the same by a proper inspection of the usage conditions, and provide a resolution based on the evaluation process.

3. Return requests will be accepted and processed only if:

• The product is in the original condition, along with the box, tags, spares and accessories (if any) as shipped by the Service Provider
• It is established that the damage (if applicable) is not inflicted while at your possession.
• The product is different from what was described in the Marketplace Platform
• The product page does not carry an explicit sign of “Non-returnable Product” on the Mcart24.
• The reason for return is not based on your buying remorse.

4. Guidelines for Return/Exchange:

• For Products purchased on Mcart24, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.
• Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
• Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 24 hours of delivery.
• In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
• In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
• All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

1. Refund

• Mcart24 shall endeavour to process the customer refund within 7 working days from the date of request made to the Customer Care team.
• Upon Successful acceptance of a Return Request, Mcart24 Shal
• Initiate the Refund of your payment if made through the Payment Gateway
• Initiate the Reversal to Credit Limit if purchased through the Credit Option.
• Reverse the Tax Credits if any by way of issuing Credit Notes
• Refunds / Returns shall NOT be allowed in the following cases:
• Return request is made outside the specified time frame of X-Y days as specified above.
• In case where price tags, labels, original packing, freebies and accessories, box are missing.
• If the Product is damaged by the customer, in any manner as may be determined by Mcart24 at its sole discretion.
• If Product has been used by the customer
• If Product sold as combo/sets cannot be returned as individual Product.

6. Provide you with suggestions of the right replacement to be procured

7. Further, you agree to indemnify and hold Mcart24 harmless for all losses, liability incurred by You on account of your action or inaction in compliance with the Returns Policy, or the applicable laws.